Customer Service Management

8 courses



Managers strengthen their skills to build great teamwork among their employees and team.


This course bundle includes the following bite sized mobile ready courses:

1. Shaping the Direction of Customer Service
Determine what you will do to help direct the company’s customer service strategy


2. Inspiring and Motivating Customer Service Agents
Learn how to inspire and motivate your customer service team


3. Giving Feedback to Your Customer Service Agents
Customer Service agents receive feedback on their performance


4. Customer Service Coaching
Provide the right level of coaching to your customer service agents


5. Customer Service Quality
Implement the key elements of quality service with your team


6. Customer Feedback and Insight
Find out from your customers what you and your team can do differently


7. Onboarding New Customer Service Agents
Help new hires be successful in the first few weeks of their new role


8. Managing Remote Customer Service Teams
Determine what is required to successfully manage a remote customer service team


Additional Courses

These courses are part of the Customer Service Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track:


  • Customer Service Basics
  • Customer Service Management

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